We aim to dispatch your order within 48 hours but some orders may take longer (Delivery dates are indicated on the product page). You will receive email confirmation when your order has been dispatched.
If your items are being shipped within the UK and do not receive your order within 10 working days of dispatch, please inform us and we will investigate and re-send your order if required.
How can I pay?
The checkout process uses Paypal but no Paypal account is needed to make a payment.
Orders placed by email you will be sent an invoice which will allow you to pay with your card or PayPal account. For custom items, we will send you and invoice before the order is supplied.
Would you be interested in pictures of my models using your products?
I received an email saying my order has been completed, what does this mean?
This means we have dispatched your order and you should receive it soon.
I live outside the UK, can I still order products from you?
Yes, we offer European and International shipping via our checkout with both services being tracked for peace of mind. If your country is not listed in the shopping cart please email us so we can supply you with a shipping price.
I am having problems printing with your resins what can I do?
The first thing to do is look through the Reading Your Print page to see if your issue is answered there, if not please contact us by email firstname.lastname@example.org with information about your printer, settings and some photos so we can review the issue and give you a number of pointers to help you make some great prints. Further reading see: F1+ Resin or Calibrating DLP Printers and Cleaning Your Models
I am having problems with my printer what can I do?
All the printers will have a warrenty on them of at least 1 year, please call or email us at email@example.com with the printer model, date purchased from us and the issue you are having and we will endevor to help you to resolve the problem. Please note that products outside of the warrenty period or damaged by miss handling may be subject to a service charge and a replacement parts charge.